D.Koenemann
05-24-2004, 06:35 AM
How often have you had a problem with a download or maybe a purchase
online? How do you react to these problems? Do you get angry and flame
the owners of the product or site? If you do, shame on you!
I know how frustrating it can be when things seem to go wrong, the download
stops or doesn't proceed as it is supposed too. Or you get left stranded in the
middle a a transaction, you've paid your money but not received the product or
service you paid for. Very upsetting to say the least. Now is the time to step back
and either count to ten or whatever else you like to do to cool off.
You are wondering if you just got ripped off or is there some other kind of
problem. Time to contact support and get it straightened out. Now is where
you can separate yourself from a large percentage of people online. When
you contact support be very polite and professional, don't let your anger show.
The owners may not be aware of the problem, and they are most likely to respond
quicker to someone who has made a polite request for assistance.
Explain the problem and be sure to include all the necessary information so
that they can easily find your details and attend to the problem. Sometimes the
problem can be from our own mistakes, maybe we hit a wrong key or
were to quick to submit something and missed one little detail, and we all know
how fussy these computers can be.or it could be the script that is being used. In
any case remember You Can Catch More Flies With Honey.
I occasionally have a customer contact me with a problem they have had while
making a purchase often times it is the fault of the script or some other technical
glitch, or sometimes a mistake that they themselves have made. It is very easy to
respond to someone who has politely informed me of a problem. I pride myself in
taking good care of my customers as quickly as possible.
However when someone starts off with flaming me over the problem before I had
even had time to look into it it is going to take longer, because I will have to step
back and cool off before responding. Remember how it makes you feel if someone
jumps down your throat before you are even aware that they have a problem.
The main thing to remember when you are doing business online, is it is up to you
to be polite and professional, whether you are the customer or the owner/webmaster.
You have to remember that peoples image of you is carried out through your correspondence
with them. You want to make a lasting impression, but you want it to be a positive
impression. Working online tends to be very impersonal as you are not face to face.
How you respond to people in your correspondence can affect your future business
dealings online. You never know when it might be a very accomplished person, which
could lead to great things in your future if you conduct yourself professionally at all
times in all situations.
Simply treat all people the way you desire to be treated, yeah the old Golden Rule
still applies online. :)
May we all prosper and be happy and live the life of our dreams. Lets do so in a
kinder gentler world. :D
D.Koenemann
online? How do you react to these problems? Do you get angry and flame
the owners of the product or site? If you do, shame on you!
I know how frustrating it can be when things seem to go wrong, the download
stops or doesn't proceed as it is supposed too. Or you get left stranded in the
middle a a transaction, you've paid your money but not received the product or
service you paid for. Very upsetting to say the least. Now is the time to step back
and either count to ten or whatever else you like to do to cool off.
You are wondering if you just got ripped off or is there some other kind of
problem. Time to contact support and get it straightened out. Now is where
you can separate yourself from a large percentage of people online. When
you contact support be very polite and professional, don't let your anger show.
The owners may not be aware of the problem, and they are most likely to respond
quicker to someone who has made a polite request for assistance.
Explain the problem and be sure to include all the necessary information so
that they can easily find your details and attend to the problem. Sometimes the
problem can be from our own mistakes, maybe we hit a wrong key or
were to quick to submit something and missed one little detail, and we all know
how fussy these computers can be.or it could be the script that is being used. In
any case remember You Can Catch More Flies With Honey.
I occasionally have a customer contact me with a problem they have had while
making a purchase often times it is the fault of the script or some other technical
glitch, or sometimes a mistake that they themselves have made. It is very easy to
respond to someone who has politely informed me of a problem. I pride myself in
taking good care of my customers as quickly as possible.
However when someone starts off with flaming me over the problem before I had
even had time to look into it it is going to take longer, because I will have to step
back and cool off before responding. Remember how it makes you feel if someone
jumps down your throat before you are even aware that they have a problem.
The main thing to remember when you are doing business online, is it is up to you
to be polite and professional, whether you are the customer or the owner/webmaster.
You have to remember that peoples image of you is carried out through your correspondence
with them. You want to make a lasting impression, but you want it to be a positive
impression. Working online tends to be very impersonal as you are not face to face.
How you respond to people in your correspondence can affect your future business
dealings online. You never know when it might be a very accomplished person, which
could lead to great things in your future if you conduct yourself professionally at all
times in all situations.
Simply treat all people the way you desire to be treated, yeah the old Golden Rule
still applies online. :)
May we all prosper and be happy and live the life of our dreams. Lets do so in a
kinder gentler world. :D
D.Koenemann